Shipping Policy

At LuxuryLightsShop.com, we pride ourselves on providing not only exquisite lighting fixtures but also a seamless shopping experience. Our shipping policy is designed to ensure that your order arrives safely and promptly, reflecting the same level of luxury that our products exude.

Shipping Process and Timeframes:

Once you've selected your desired lighting pieces, our team begins the process of carefully packaging and preparing your order for shipment. We understand the anticipation of receiving your luxury items, and we strive to dispatch all in-stock orders within 1 to 2 business days from the date of purchase.

Our shipping timeframes vary depending on your location and the shipping method you choose during checkout. We offer standard and expedited shipping options to accommodate your preferences and urgency. 

Please note that these timeframes are estimates and may be influenced by factors beyond our control, such as customs clearance or unforeseen weather events. We recommend placing your order well in advance if you have a specific deadline to meet.

Shipping Costs:

Shipping costs are determined based on your chosen shipping method, the weight and dimensions of the items, and your delivery address. You can view the applicable shipping fees during the checkout process, allowing you to make an informed decision that aligns with your preferences and budget.

Order Tracking:

For your convenience, we provide order tracking information as soon as your package is dispatched. This allows you to monitor the progress of your shipment and receive real-time updates on its location. You can access this information through your LuxuryLightsShop.com account or by using the tracking number provided in the shipping confirmation email.

Order cut of time:

6pm

Handling time: 

1-2 Monday to Saterday

Transit time:

3-5 monday to Saterday

International Shipping:

We are thrilled to offer international shipping to bring our luxury lighting products to customers around the world. Please be aware that international shipping may incur additional customs duties, taxes, or import fees, which are the responsibility of the recipient. These fees are not included in the shipping cost charged by LuxuryLightsShop.com.

Damaged or Lost Shipments:

While we take every precaution to ensure your order arrives in pristine condition, if you receive a damaged item, please contact our customer support team within 48 hours of delivery. We will work swiftly to resolve the issue and initiate a replacement or refund if necessary. In the rare event that your package is lost in transit, we will assist you in filing a claim with the shipping carrier to ensure a satisfactory resolution.

At LuxuryLightsShop.com, our commitment to excellence extends beyond our products and into every aspect of your shopping experience. We want your journey from selecting your luxurious lighting pieces to their safe delivery to be nothing short of exceptional. If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our dedicated customer support team.